Our network in the Dummer area of Hampshire was accidentally damaged by a third party working on a building site on Wednesday evening, affecting phone and broadband services for around 4,000 homes, businesses and other organisations. The problem appears to have occurred as a result of roadworks at the Brighton Hill roundabout. Openreach ( BT) has confirmed that the cable is theirs and the outage, which is impacting multiple providers, is known to be effecting around 4,000 premises.
#Battery cable splice update#
Hopefully there will be a more positive update to come later today. However, our partner’s engineering team remain on site, and have a jointing team on standby to start pulling in the new cables once the ducts have been repaired.ĭue to the amount of damage to this major spine route we are currently unable to provide an estimated restoration time. Unfortunately, due to the amount of damage and the size of the hole required to expose the ducting it was too dangerous to dig overnight. Our network partner are currently waiting for onsite workers to begin digging out the site to expose the damaged ducts. In this case, Openreach have, for safety reasons, had to wait until morning before they could dig because the work to repair the cable will require a significant excavation to reach the ducting. Sometimes such damage can be resolved within the space of a few short hours, but on other occasions it could be so complex as to require days or even weeks of work.
inaccurate maps of underground infrastructure) – end up breaking optical fibres on a major spine route.
Sadly, third-party contractors working on separate projects do occasionally – through either their own fault or other reasons (e.g. The incident appears to have happened at around 3:51pm yesterday afternoon and even managed to knock out some of Giganet’s leased line customers. Customers of UK ISP Giganet in Hampshire, particularly those connecting through their Point of Presence (PoP) in the Winchester Exchange, are among those suffering from a major outage after “ significant damage” was caused to one of Openreach’s main fibre spine cables by a “ large excavation team” in Basingstoke.
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